Return Policy

Return Policy

"Process returns/exchanges

    * Returned products will be discarded and will not be resold.

 

    * Except for defective items, sale items cannot be returned or exchanged.

 

<Return/exchange conditions>

 

Please contact us by email (hiphop@consigneesp.com) prior to return.

Items purchased on www.sylcu-mall.com

All accessories, warranty cards, product labels, boxes, etc.

Items within 14 days of arrival

Items not described as ""non-returnable"" or ""non-replaceable"" on the product page

Products that have been used once and that have been soiled or damaged by the customer are not eligible for returns.

    *Customers are responsible for all shipping charges for returns and exchanges.

 

    *No refunds will be given if any item is soiled, damaged or lost during the return process.

 

    *Items that have been exchanged cannot be exchanged unless the item is soiled, damaged or you receive a different item than what you ordered.

 

<How to return/exchange>

 

    If you want to return or exchange, please contact us by email (hiphop@consigneesp.com). We will send you an email about the return/exchange procedure and return address, so please return the product after inspection.​

 

    *In the case of an exchange, we will send a new product after the exchange."

 

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